POSITION SUMMARY: The Inside Sales Representative acts as the vital link between our customers, the external sales team, and our internal organization. This role is pivotal to our operations, requiring strict adherence to SAP processes while also being proactive in addressing customer support needs. Responsibilities include daily quotation support, order entry, technical assistance, and navigating intercompany process flows. The primary goal of this position is to deliver unparalleled customer service.
SPECIFIC RESPONSIBILITIES:
- Manage life cycle of quotation process from beginning to end
- Manage communication flow between local office and external sales team
- Responsible for consultations with customers to proactively offer solutions and answer technical questions
- Track production process on technical sales orders
- Work closely with clients to resolve conflicts and design changes before they become significant delays
- Review drawings to check for compliance with the submitted specifications
- Verify certification being requested by customer to determine if product meets area classification
- Check inventory to determine if the required components are in stock to meet the promised delivery dates
- Achieve and maintain rapport with clients and provides internal support during and after product shipment
- Works closely with Technical Support to[OJ1] provide customers with support and solutions on electrical equipment & intrinsically safe products
- Uses SAP to enter quotes, retrieve customer information, stock status information, the status of purchase orders and any other pertinent information the customer may require
- Enter RMA’s for products to be returned by the customers
- Performs other related duties as assigned
POSITION REQUIREMENTS:
- 3-5 years' experience in internal sales, order management, or another sales-related role
- Experience working in a complex ERP system, SAP knowledge
- Proficient in M365
- Experience in technical sales or technical support role would be considered an asset
- Must be able to multitask in a fast-paced environment
- Knowledge of Sales Force considered an asset